Thank you for shopping at ENIMSALE. We want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Window

You have 30 days from the date of delivery to return your item(s). Items returned after this period will not be accepted.

Return Conditions

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition.
  • All original tags must be attached.
  • Items must be returned in original packaging (including hangers, dust bags, etc., if applicable).

Non-returnable items include:

  • Undergarments, swimwear, or socks (for hygiene reasons)
  • Gift cards
  • Final sale items (marked as “Final Sale” at time of purchase)
  • Digital downloads or customized products

Exchanges

We do not offer direct exchanges. If you would like a different size or color, please return the original item and place a new order.

Refund Process

Once we receive and inspect your return, we’ll notify you via email:

  • If approved, your refund will be processed within 7–10 business days back to your original payment method.
  • Please note: shipping charges are non-refundable.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment account again.
  2. Contact your credit card company – it may take some time before your refund is officially posted.
  3. Contact your bank – processing times may vary.

If you’ve done all of the above and still have not received your refund, please contact us at stevicotgrave99@outlook.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the return value. Once the return is received, we’ll send you a digital gift card.

If the gift wasn’t shipped directly to you, the refund will be issued to the original purchaser.

How to Return

To return your item(s), please mail them to:

Flat 16 Shoot Up Hill, London, England, NW2 3PE

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance.
  • We are not responsible for returns lost in transit.

Need Help?

Questions? Our support team is here to help.
Contact us at: stevicotgrave99@outlook.com