Shipping Policy

Thank you for shopping with ENIMSALE. Below you’ll find all the information you need regarding shipping times, costs, and tracking.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive a notification once your order has shipped.

Please note: During high-volume periods (e.g. sales, holidays), processing times may be extended slightly.

2. Shipping Options & Delivery Times

Delivery time may vary depending on location, carrier delays, and customs clearance (for international orders).

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

• Free standard shipping may apply for orders over a certain amount (e.g. $75 or €60).
• Express shipping rates are non-refundable once your order is shipped.

4. Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to monitor your delivery status.

If you do not receive tracking information within 5 business days, please contact us at stevicotgrave99@outlook.com.

5. Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for orders lost due to incorrect or incomplete address information.

6. International Shipping

We offer international shipping to select countries.

• International orders may be subject to customs duties and taxes (VAT, tariffs, etc.) imposed by your country.
• These charges are the buyer’s responsibility and are not included in the shipping fee.
• Customs delays may affect delivery time and are beyond our control.

7. Lost or Delayed Packages

If your order is significantly delayed or marked as delivered but you haven’t received it:

1. Check with your local post office or neighbors.
2. Contact the shipping carrier using your tracking number.
3. If the issue persists, contact us at stevicotgrave99@outlook.com, and we’ll assist you.

8. Contact Us

If you have any questions regarding your shipment, please don’t hesitate to contact our support team:

📧 Email: stevicotgrave99@outlook.com
🏢 Address: Flat 16 Shoot Up Hill, London, England, NW2 3PE